Refund policy

Refund & Return Policy

15-Day Return Policy

At SD Exotics, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 15 days of receiving your order, subject to the conditions below.

Return Eligibility

To qualify for a return, your item must meet the following requirements:

  • The return request must be submitted within 15 days of delivery.

  • The item must be unworn, unwashed, and unused.

  • The item must be in its original condition, free of stains, odors, damage, or signs of wear.

  • Original tags and packaging must be included, if applicable.

  • Proof of purchase or an order confirmation must be provided.

Items that do not meet these requirements may be denied a return.

How to Request a Return

To request a return, contact us through our website's contact page with your order number and the reason for your return.

Please wait for approval and return instructions before shipping any item back. Returns sent without prior approval may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless otherwise required by law or the return is due to an error on our part.

Exchanges

If you need a different size or item, contact us within 15 days of delivery. Exchanges are subject to product availability and approval.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue. We will review the situation and work with you toward an appropriate resolution.

Non-Returnable Items

Items marked as final sale or otherwise identified as non-returnable at the time of purchase are not eligible for return, except where required by law.

Late or Missing Refunds

If you have not received an approved refund, first check your bank account and contact your payment provider. If the refund is still missing, contact us for assistance.

Policy Updates

SD Exotics reserves the right to update this policy at any time. Any changes will apply in accordance with applicable law.

Contact Us

For questions about returns or refunds, please contact us through the contact page on our website.

By placing an order with SD Exotics, you acknowledge and agree to this Return & Refund Policy.